Personalised items can only be returned if faulty. For all other items, If for any reason you wish to return your order, please contact our shop within 7 days on 0191 567 2087
We will refund your order once it is received by us.
You will then be allocated a RAN-Return Authorisation number. If we have already shipped your order, you will need to package the relevant item(s) and send them back to us at your expense, or make them available for collection by courier, again at your expense. If your order has not yet been shipped, but payment has been received, you will receive a full refund including shipping costs.
Your statutory rights are not affected.