What communication will I receive after my order is placed?
Once your order has been placed in our system, you shall receive an order confirmation email with the summary of your order. You will also receive an email through every stage of your order.
If you have ordered Silver Jewellery, we will send a kit out to you 1st Class with full instructions included.
Why was my payment refused?
If your payment was refused, please contact your card issuer for more details.
If you feel there is no problem with your card, our friendly sales team will be happy to assist you.
Is your site payments secure?
Yes, we use the latest encryption techonlogy to secure any information that is passed between you and our site. Our servers are also stored in a secure location and proctected by the latest firewall and software protection systems. For extra security your credit card details are never stored on our systems.
What credit/debit cards do you accept?
We accept all Major credit/debit card providers.
What is 3D-Secure?
3D Secure or (Verified by Visa (VbV) and MasterCard®, Secure Code (MSC),) is the latest defense against online fraud, during the payment process your issuing bank will ask you a security question to authenticate that you are the owner of the card.
This page is different for every bank, and guidelines to this process will be displayed on the 3D-Secure page of your issuing bank.
How do I track my parcel?
Once your order has been processed and picked by our team, we will email you with the tracking information so that you can follow your parcel.
What countries do you deliver to?
We deliver to any country, if for any reason you are unable to select your country on our checkout system, then please contact us and we will resolve this quickly for you.
